RETURN & REFUND POLICY

Effective Date: September 21, 2026

This Return & Refund Policy applies to eligible products purchased through GALTA LLC and its retail shops, including CHA-MA, Infinite Grace, and Zidd’OR Royal.

RETURN ELIGIBILITY

We accept eligible return requests within 14 calendar days after the confirmed delivery date.

To qualify for a return, the product must be:

• Unused, unopened, and in its original condition
• In its original packaging with all labels and seals intact
• Accompanied by the order number or other proof of purchase

Before returning an item, customers must contact GALTA LLC through the Contact page on this website. Returns sent without prior authorization may not be accepted. If the return is approved, return instructions and the appropriate mailing address will be provided.

NON-RETURNABLE ITEMS

For health, hygiene, safety, and quality-control reasons, we cannot accept returns of:

• Tea, herbs, beverages, food, or other consumable products
• Products with opened, removed, or damaged safety seals
• Used or burned candles
• Opened or used fragrances, perfumes, oils, or personal-care products
• Personalized, customized, clearance, or final-sale products
• Gift cards
• Products damaged through misuse, improper storage, or failure to follow product instructions

A non-returnable product may still qualify for a replacement or refund if it arrived damaged, defective, or incorrect.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Please inspect your order as soon as it arrives.

If an item is damaged, defective, missing, or different from what you ordered, contact GALTA LLC within three calendar days of delivery.

Please provide:

• Your name and order number
• A description of the problem
• Clear photographs of the product, packaging, and shipping label

After reviewing the information, GALTA LLC may provide a replacement, refund, store credit, or another appropriate resolution. Do not discard a damaged product or its packaging until the claim has been reviewed.

RETURN SHIPPING

Customers are responsible for return-shipping costs when returning an eligible product because of preference, scent selection, or a change of mind.

GALTA LLC will cover reasonable return or replacement costs when we confirm that an item was damaged, defective, or shipped incorrectly.

Original shipping charges are non-refundable unless the return results from an error by GALTA LLC. We recommend using a trackable shipping service because GALTA LLC cannot guarantee receipt of a return shipped without tracking.

REFUNDS

Approved refunds will be issued to the original payment method after the returned product has been received and inspected.

Please allow five to ten business days after approval for the refund to appear. Processing times may vary depending on the customer’s bank or payment provider.

GALTA LLC reserves the right to reduce or deny a refund when a returned product does not meet the conditions described in this policy.

EXCHANGES

We do not guarantee direct exchanges. When an exchange is approved, availability depends on current inventory. GALTA LLC may issue a refund or store credit so the customer can place a new order.

ORDER CANCELLATIONS

A cancellation request may be submitted before an order enters processing or ships. We cannot guarantee cancellation after an order has been submitted.

Once an order has shipped, the applicable return conditions in this policy will apply.

For questions, return requests, or order concerns, please contact GALTA LLC through the Contact page on this website or call 717-551-9070.

GALTA LLC
Harrisburg, Pennsylvania 17109
United States

This policy does not limit any consumer rights that cannot legally be waived.