SHIPPING POLICY

Effective Date: September 21, 2026

This Shipping Policy applies to physical products purchased through GALTA LLC and its retail shops, including CHA-MA, Infinite Grace, and Zidd’OR Royal.

SHIPPING AREA

GALTA LLC currently ships to eligible addresses within the United States.

We do not currently offer international shipping. Any additional geographic restrictions will be displayed during checkout.

ORDER PROCESSING

Orders are generally prepared for shipment within three to five business days after payment has been successfully processed.

Business days are Monday through Friday, excluding federal holidays. Processing time is separate from carrier transit time.

Processing may take longer during product launches, promotions, holidays, severe weather, or periods of unusually high order volume.

SHIPPING RATES

Available shipping methods and charges will be displayed during checkout before payment is completed.

Shipping costs may depend on the delivery address, package size, weight, selected shipping method, and products ordered.

Some products or promotions may include free shipping. Free-shipping offers apply only when the order meets the conditions displayed with the offer.

ESTIMATED DELIVERY

After processing, standard delivery generally takes approximately three to seven business days. This is an estimate and not a guaranteed delivery date.

Delivery times may be affected by the shipping carrier, weather, holidays, service interruptions, address problems, or circumstances outside GALTA LLC’s reasonable control.

ORDER TRACKING

When tracking is available, customers will receive a shipping-confirmation email containing the carrier and tracking number.

Tracking information may take up to 48 hours to update after the shipping label is created.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please contact GALTA LLC as soon as possible if an address correction is needed. We cannot guarantee that an address can be changed after an order enters processing or ships.

GALTA LLC is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address supplied by the customer.

RETURNED OR UNDELIVERABLE PACKAGES

If a package is returned because of an incorrect address, failed delivery, refusal, or failure to collect the package, the customer may be responsible for additional shipping charges before the order can be sent again.

If a refund is approved for an undeliverable package, original shipping charges may be deducted from the refund.

DAMAGED PACKAGES OR INCORRECT ORDERS

Customers should inspect their orders promptly after delivery.

If an order arrives damaged, defective, incomplete, or incorrect, contact GALTA LLC within three calendar days of delivery.

Please provide the order number and clear photographs of the item, packaging, and shipping label. Keep the product and all packaging until the claim has been reviewed.

LOST OR DELAYED PACKAGES

If tracking shows that a package is still in transit beyond the estimated delivery period, customers should contact the shipping carrier and GALTA LLC.

If tracking shows “Delivered” but the package cannot be located, check the delivery area, household members, neighbors, building management, and carrier information before submitting a claim.

GALTA LLC will provide reasonable assistance with a carrier claim but cannot guarantee reimbursement for a package confirmed as delivered to the address supplied by the customer.

SEPARATE SHIPMENTS

Products from different GALTA LLC shops or fulfillment locations may be shipped separately. When this happens, the customer may receive more than one package or tracking number without being charged again for shipping unless otherwise disclosed during checkout.

SHIPPING RESTRICTIONS

Certain products may be subject to carrier, location, temperature, safety, or legal shipping restrictions. GALTA LLC reserves the right to cancel and refund an item that cannot legally or safely be shipped to the provided destination.

For shipping questions, contact GALTA LLC through the Contact page on this website or call 717-551-9070.

GALTA LLC
Harrisburg, Pennsylvania 17109
United States